“Am I impressed? That is an understatement!” – Mark Anthony Rayner
Call handling, email response, mystery calls
How can your reception team maximise every opportunity to turn an enquiry into a new patient for your practice?
The answer lies in making sure their language, behaviour and attitude always builds positive customer experiences.
When a prospective patient is on the phone or in the practice your team needs to understand how to respond to the types of questions they ask before they’re ready to book an appointment.
Every person making an enquiry has the potential to become a loyal patient if they feel comfortable and cared for.
When your team has the skills and processes in place to respond quickly to their call and follow-up with their enquiries regularly, you will maximise your ability to achieve that.
We set your team for success by providing them with sales training, from experts who work exclusively with UK dental practice teams.
They’ll learn exactly what to say on calls and during follow-ups, the mistakes to avoid and techniques for dealing with challenging patients.
They’ll discover how to build empathy and trust, and how to encourage appointment bookings – plus the processes they need in place to manage high volumes of enquiries.
We measure key performance metrics and apply data-driven insights to everything we do. Enabling our digital marketers, account managers and product teams to better manage your account and help you reach your goals faster.
“Having spent a small fortune to buy and set up a boutique practice in Royston, and having tried for many years to increase revenue and turnover in a sleepy Hertfordshire town, I realised that my major shortfall was not having an effective marketing partner…
I gradually noticed the practice coming to life with more interesting and remunerative treatments coming into the practice and being accepted, and my practice started to experience a transformation.
I now know that the investment was worthwhile.”
What to expect
From SEO to Software
Our highly-skilled team can take your business goals and design, build and manage a reliable, high-performing website that helps more patients access your treatments and solutions.
We provide high-performing SEO campaigns, data-driven insight reports, and a dedicated account manager so more patients can access your life-enhancing treatments and solutions, and your business can reach its goals.
Digital advertising is one of the most powerful tools in your marketing toolbox. It can generate results for your business that far outweigh the costs. Our team is ready to deliver the growth you need.
Somnowell Marketing Ltd
66 High Street
Lewes
BN7 1XG
U.K.
We’ll take the time to understand your objectives and needs, and share our experience of working successfully with businesses like yours.
We’ll take the time to understand your objectives and needs, and share our experience of working successfully with businesses like yours.
